health & safety

Health And Safety

Here at Windstar Cruises, the health and safety of everyone on board is a top priority. We are connected to industry experts and following guidelines by the regulatory authorities in every area of the world. Our team is implementing additional technologies that go beyond these requirements as part of our new Beyond Ordinary Care program.

New COVID-19 Vaccine Requirement - UPDATED April 1, 2021

Windstar Cruises will require proof of a current COVID-19 vaccination for all guests sailing aboard Windstar’s yachts. The cruise line arrived at the decision in the best health and wellness interests of its guests, crew, and the places the yachts visit.

At the cruise terminal prior to embarkation, guests will be required to provide proof of a completed current vaccine course (one or two shots, depending on the brand) finished at least 14 days prior to the guest’s embarkation date.

NEW: No COVID-19 PCR test is required at pier. Windstar will require and administer a free COVID-19 antigen test at pier prior to boarding. A negative test result is required to board.

The Beyond Ordinary Care program is a multi-layered strategy with key hospital-grade elements: HEPA filters and UV-C ultraviolet germicidal irradiation to filter and disinfect the air, plus electrostatic sprayers to sanitize all surfaces throughout the yacht.

We are making a multi-million dollar investment in our fleet to provide a healthy environment while sailing on a Windstar yacht. Hospital grade high-efficiency particulate (HEPA) filters along with a UV-C air zapping process (ultraviolet germicidal irradiation) are being installed on board all Windstar yachts.

Windstar has consulted with the epidemiology department at the University of Colorado’s Anschutz Medical Center to investigate appropriate layers of protection to create a safer experience for guests on Windstar's yachts.

Beyond Ordinary Care

A Message On Health & Safety from our President, Christopher Prelog

Pre-Departure

A healthy environment is a collaboration. A health questionnaire will be required before departure from home, and guests are asked to wear masks when traveling to the ship. Guests will receive a health screening prior to embarkation, and embarkation times will be staggered in order to ensure social distancing.

On Board

A layered approach to cleaning and sanitizing includes an increased frequency of cleaning public spaces and high touch points, hospital grade HEPA filters and UV-C light to disinfect the air, and electrostatic sprayers using a hospital-grade, EPA-approved sanitizing solution on surfaces and in public spaces. UV wands will be used to sanitize menus, books, DVDs and other items. Additional medical staff will be on board, and crew will wear masks and receive daily health screenings. Onboard functions will be conducted without handshakes by our officers and crew, but do look out for our new “Windstar Wave.” We expect our guests to participate by adopting best hygiene practices while on board to keep themselves and the larger community protected, including wearing masks indoors in public spaces and on deck as needed. These protocols will change to match prevailing best practices and evolving regulations.

Flexible Dining

Restaurant operations will be further personalized by our crew during every meal and expanded dining times will assist in reducing the number of guests seated at any one time. A variety of restaurant choices include outdoor dining on deck at Candles, Veranda, and new aboard the Star Plus Class yachts, Star Grill by Steven Raichlen.

Shore Excursions

All shore excursions will be vetted by our expert team to ensure best practices in health and safety protocols are followed. Shore excursions will operate at a reduced capacity and masks will be worn when according to local regulations and when unable to social distance. For the near term as required by the Cruise Lines International Association, guests will need to book a Windstar shore excursion to go ashore. Changes in shore excursions offered may occur due to evolving regulations and conditions in a destination. Tenders, motor coaches and smaller boats will operate at 50 percent capacity and be cleaned between each use. Staggered departures in port will aid in social distancing.

Windstar's Multi-Layered Beyond Ordinary Care Program

Summary of Key Points

Pre-boarding

  • Receive updated communications about COVID policies from Windstar
  • Wear masks during travel to ship
  • Present a negative COVID-19 test at terminal before boarding yacht
  • Health screening at terminal prior to embarkation
  • Staggered arrivals and embarkation


On board
  • HEPA filters and UV-C lights in HVAC system are a double whammy to clean the air of microbes on board ships
  • Electrostatic sprayers sanitize spaces and surfaces with a powerful, EPA-approved, hospital-grade sanitizing solution
  • Increase frequency of cleaning and sanitizing public spaces and high-touch points
  • Diners spaced apart in dining venues
  • Additional medical staff on board
  • Masks worn indoors in public spaces and on deck as needed
  • Crew undergo regular testing


Shore excursions
  • Tenders, motor coaches and smaller boats will operate at reduced capacity and will be sanitized between each use
  • Shore excursions to operate at reduced capacity; guests must wear masks as needed
  • Staggered arrivals and departures in ports
  • For the near term as required by the Cruise Lines International Association, guests will need to book a Windstar shore excursion to go ashore.

FAQs

About Covid-19

WHAT ARE CORONAVIRUSES?
WHAT ARE THE SYMPTOMS OF COVID-19?
HOW IS THE VIRUS TRANSMITTED?
HOW DO I KNOW IF I'M WELL FOR TRAVEL?
HOW CAN I MINIMIZE THE RISK OF CATCHING OR SPREADING A RESPIRATORY ILLNESS?
ARE YOU SAILING NOW?
WHEN WILL YOU BEGIN SAILING AGAIN?
HOW DO YOU PLAN TO OPERATE YOUR YACHTS SAFELY?
WHAT ABOUT VARIOUS GOVERNMENT AND INDUSTRY STANDARDS?
SO WHAT, SPECIFICALLY, IS NOTABLE ABOUT YOUR APPROACH?
WHAT WILL BE DIFFERENT PRE-TRIP/BEFORE I ARRIVE?
WHAT WILL BE DIFFERENT ON BOARD?
WILL THERE BE SHORE EXCURSIONS?
WHAT ELSE WILL BE DIFFERENT ON BOARD?
HOW WILL YOU HANDLE TESTING FOR THE VIRUS?
HOW ARE YOU HANDLING STAFFING?