August 27, 2020
Today we have made the difficult decision to cancel our remaining cruises in 2020. We had hoped that the number of cases of COVID and episodes of transmission would be in decline by now, and that the world recovery from the pandemic would be faster, but based on what we are seeing, we believe the most prudent way forward to keep our guests and crew safe is to postpone all Windstar sailings until next year.
Guests on cancelled cruises will receive a Future Cruise Credit valued at 125% of all monies paid on the booking to Windstar Cruises. Guests who prefer a refund can request their FCC be converted to a refund equal to 100% of the monies paid to Windstar once they receive their FCC certificate. Guests will have 24 months from the issuance date of their FCC to book and embark on any available Windstar cruise using their FCC.
During this temporary pause in operations, we are reviewing and updating our health and safety practices including enhanced sanitation protocols, health screenings, adding more medical staff on board, flexible dining, and crew training. Our new Beyond Ordinary Care program is a multi-layered strategy with key hospital-grade elements: HEPA filters and UV-C ultraviolet germicidal irradiation to filter and disinfect circulated air within our yachts, plus EvaClean with PurTab to sanitize all surfaces throughout our yachts. Learn more about these measures here.
We look forward to a safe return to travel and cruising in 2021.
Travel Assurance Booking Policy
Windstar believes vacations enrich people’s lives. The new Travel Assurance Booking Policy is an extra effort to ensure travelers feel comfortable booking a well-deserved cruise vacation now without fearing loss should they need to cancel.
Windstar’s interim Travel Assurance Booking Policy is effective beginning February 27, 2020 and automatically applies to new and existing cruises departing through December 31, 2021. Travelers who cancel a cruise booking at least 15 days prior to departure will receive a Future Cruise Credit in the amount of cruise fare cancellation fees assessed on the booking at the time of cancellation. The Future Cruise Credit must be used within 24 months of issuance on another Windstar departure.”
See Terms and Conditions
Windstar Cruises is part of the Xanterra Travel Collection, a group of global hospitality and travel companies, one of which traces its history back over a hundred years of operating our country’s iconic national parks, including Grand Canyon, Yellowstone, Glacier, Death Valley, and many others. Xanterra Travel Collection is owned by The Anschutz Corporation, the ultimate owner of the Broadmoor, Sea Island, and entertainment giant AEG, Anschutz Entertainment Group.