travel assurance booking policy

EFFECTIVE AS OF July 1, 2022

Travelers with a cruise departing through December 31, 2022 who test positive for Covid-19, or are a close contact of a traveling companion who tests positive, within 15 days prior to embarkation (or date of Windstar-booked pre-cruise hotel stay or land cruise tour) may cancel and receive a Future Cruise Credit (FCC) in the amount of the cancellation fees collected excluding fees collected for air, transportation, hotels, and land cruise tours. Some exclusions apply including Interline, Industry and Flash rates. Other restrictions may apply. Windstar reserves the right to require written proof of a positive test result from a healthcare provider at its discretion. 
The FCC must be used for a cruise that sails within 24 months of certificate issuance on any future Windstar cruise.  FCCs are non-transferable and have no cash value. Windstar reserves the right to modify or terminate this policy at any time for bookings not yet made.
CANCELLATION POLICY: Each booking cancelled before 120 days prior to travel will be subject to a $50 per person cancellation fee. A full refund (except for the amounts paid for air, a Cancellation Protection Plan and the $50 per person fee) will be made for written cancellations received by Windstar Cruises at least 121 days prior to the date on which you are to commence travel by any mode of transportation booked through Windstar Cruises (sea or land, air travel is non-refundable once purchased). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation schedule:

  • 120-90 days before commencing travel – 15% of gross fare (deposit)
  • 89-60 days before commencing travel – 35% of gross fare
  • 59-30 days before commencing travel – 50% of gross fare
  • 29-0 days before commencing travel – 100% of gross fare